Privacy Policy

Last Updated January 14, 2025

AHM Technology, LLC ("we," "us," or "our") is committed to protecting the privacy and security of the personal information you share with us. This Privacy Policy explains how we collect, use, and share information when you use our mobile and admin applications accessible at https://www.getemma.io ("the App" or "the platform").

1. Definition of Personal Information

Personal information refers to any data that can directly or indirectly identify an individual. This includes, but is not limited to:

1.1 Personal Identification Information: Full name, email address, phone number, and postal address.

1.2 Professional Information: Business name, job title, sales history, and client lists.

1.3 Technical Information: IP addresses, device information, browser type, and operating system.

1.4 Usage Data: Activity logs, including client interactions, lead management activity, and in-app behavior.

2. Information We Collect

We collect various types of personal information to provide our services and enhance your experience on the App. The information we collect includes:

2.1 Personal Identification Information: Full name, email address, phone number, and postal address.

2.2 Professional Information: Business name, job title, sales history, and client lists.

2.3 Technical Information: IP addresses, device information, browser type, and operating system.

2.4 Usage Data: Activity logs, including client interactions, lead management activity, and in-app behavior.

3. How We Use Your Information

We use the information collected for various purposes, including but not limited to:

• Providing and maintaining our App functionality.
• Facilitating contact management and tracking for your activities.
• Improving and personalizing your experience by offering tailored content and recommendations.
• Communicating with you regarding updates, promotions, and product changes.
• Processing transactions and managing billing.
• Analyzing usage to improve App features and security.

Note: We do not use your personal information for third-party advertising or marketing unless you have provided explicit consent. And we will never sell your personal information to third parties.

4. How We Share Your Information

We may share your information with:

4.1 Service Providers: Trusted third-party vendors who assist in delivering the App (e.g., hosting providers), including analytics providers who help us analyse how our users interact with the app.

4.2 Business Partners: Companies involved in delivering certain features of the App, such as integrations with other tools or messaging platforms.

4.3 Legal Compliance: When required by law, regulation, or legal proceedings, we may disclose your information to relevant authorities.

5. Security of Your Information

We are committed to ensuring that your information is secure. We employ advanced security measures including:

• Encryption: All data transmission is encrypted using SSL/TLS technology.
• Access Controls: Restricted access to personal data within our organization.
• Security Audits: Regular reviews of our security protocols and third-party integrations.

6. Your Rights

Depending on your location, you may have the following rights regarding your data:

• Access: Request a copy of the personal information we hold about you.
• Correction: Update or correct inaccuracies in your data.
• Deletion: Request deletion of your data (subject to certain legal exceptions).
• Data Portability: Request a transfer of your data to another service provider.

For inquiries or to exercise these rights, please contact us at privacy@getemma.io.

7. User Consent

To comply with data protection regulations, such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), we require your explicit consent to collect and process your personal data.

When you first launch the App or Platform, you will be presented with a clear consent prompt outlining the types of data we collect and how it will be used. You will have the option to actively agree or decline the collection of your data. If you choose to decline, some non-essential features may be limited, but essential functions will still be available.

You can modify or withdraw your consent at any time through the settings in the App or by contacting us at privacy@getemma.io. Please note that withdrawing your consent may affect your ability to use certain features of the App.

We regularly review and update our consent processes to align with evolving legal requirements, ensuring that your privacy rights are protected and respected.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. This includes:

• Necessary Cookies: Essential for the functioning of the App.
• Analytics Tracking: To gather information about how the App is used so we can improve it.
• User Preferences: This allows you to manage and disable cookies via your browser or in-app settings.

9. International Data Transfers

If you're accessing the App from outside the United States or Europe, please note that your information may be transferred to and processed in the U.S., Europe, or other countries where our service providers operate. By using the App, you consent to these transfers in compliance with applicable data protection laws.

We ensure that any transfer of your personal information outside your country of residence complies with applicable data protection laws and that appropriate safeguards are in place to protect your data.

We're committed to protecting and securely handling your personal information, regardless of where it's processed.

10. Data Retention Duration

We retain user-provided data for as long as you use the App and for a reasonable time thereafter. Automatically collected information is kept for up to 24 months and may be stored in aggregate form beyond that period. If you'd like us to delete your user-provided data, please contact us at privacy@getemma.io. We'll respond within a reasonable timeframe. Please note that some or all of the user-provided data may be necessary for the App to function properly.

11. Children's Privacy

The Platform and App are not intended for use by individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we may have information from a child under 16, please contact us to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If any significant changes are made, we will notify you through the App or via email. However, we encourage you to review this page regularly to stay informed of any updates.

13. Contact Us

If you have any questions or concerns about the Privacy Policy, please contact us at:

AHM Technology, LLC
221 N. Broad St Suite 3A Middletown Delaware 19709 United States
Email: privacy@getemma.io